This Privacy Policy explains how Bionbox LLC, doing business as Bionbox (“Bionbox,” “we,” “our,” or “us”), collects, uses, discloses, and protects personal information when you visit our website, purchase products from our online store, contact us, interact with our marketing, or use any related online services.
By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. Who We Are
Bionbox is a U.S.-based company that sells cleaning products, cleaning concentrates, accessories, educational resources, and related product information for consumers, cleaning businesses, and professional users.
Business Name: Bionbox LLC
Commercial Name: Bionbox
Address: 1529 E Spruce St, Suite 3, Olathe, KS 66061, United States
Email: contact@bionbox.com
Website: www.bionbox.com
2. Information We Collect
We may collect personal information directly from you, automatically through our website and online store, and from third-party service providers that help us operate our business.
Information You Provide to Us
We may collect information you provide when you:
- Place an order;
- Contact us by email, form, SMS, WhatsApp, or other communication channel;
- Subscribe to marketing communications;
- Leave a review;
- Use a discount code, affiliate link, referral link, loyalty program, or promotional offer;
- Interact with our resources, product pages, checkout, or customer support.
This information may include:
- Name;
- Email address;
- Phone number;
- Billing address;
- Shipping address;
- Company name, if provided;
- Order details;
- Products purchased;
- Payment-related information;
- Customer service messages;
- Reviews, feedback, or testimonials;
- Marketing preferences;
- Any information you voluntarily provide to us.
Payment Information
Payments are processed through Shopify and related payment providers. We do not intentionally store complete credit card numbers on our own systems.
Depending on your payment method and Shopify’s processing tools, we may have access to limited payment-related information, such as payment status, transaction confirmation, billing details, fraud review information, and partial card information such as the last four digits.
Automatically Collected Information
When you visit our website or online store, certain information may be collected automatically, including:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages viewed;
- Products viewed;
- Referring website;
- Date and time of visit;
- Approximate location based on IP address;
- Interactions with our ads, emails, checkout, and website;
- Cart activity and abandoned checkout information;
- Cookies, pixels, tags, and similar tracking technologies.
3. Cookies and Similar Tracking Technologies
We use cookies, pixels, tags, and similar technologies to operate our store, improve website performance, measure traffic, understand customer behavior, personalize content, support checkout, remember cart activity, send abandoned cart communications, and deliver or measure advertising.
These technologies may be used by Bionbox, Shopify, Google, Meta/Facebook, TikTok, and other service providers.
We may use these technologies for:
- Website functionality;
- Checkout and cart operations;
- Analytics;
- Advertising measurement;
- Retargeting ads;
- Fraud prevention;
- Abandoned cart emails;
- Affiliate tracking;
- Review requests;
- Loyalty or rewards programs;
- Product recommendations;
- Marketplace and fulfillment integrations.
You can control cookies through your browser settings. Where required by applicable law, you may also have the ability to manage cookie preferences through a cookie banner, privacy settings, or opt-out mechanism provided through our Shopify store.
4. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders;
- Accept payments;
- Ship products;
- Provide order confirmations and updates;
- Respond to customer service requests;
- Provide product support;
- Send abandoned cart emails;
- Send marketing emails, if permitted;
- Operate affiliate, referral, loyalty, reorder, bundle, and review programs;
- Improve our website and online store;
- Analyze traffic and customer behavior;
- Measure advertising performance;
- Deliver retargeting or personalized advertising;
- Prevent fraud, abuse, chargebacks, and unauthorized transactions;
- Maintain business, tax, accounting, and legal records;
- Comply with applicable laws and regulations;
- Protect our rights, property, customers, and business.
5. Marketing Communications
If you subscribe to our marketing communications, make a purchase, interact with our store, or otherwise provide your contact information, we may send you emails about products, promotions, educational content, abandoned carts, reorder reminders, or company updates, where permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us at contact@bionbox.com.
If you contact us by SMS or WhatsApp, we may use your phone number to respond to your request. We do not send promotional SMS messages unless you opt in or otherwise provide consent where required.
6. How We Share Personal Information
We may share personal information with service providers, platforms, and business partners that help us operate our store, process orders, deliver products, communicate with customers, market our products, and improve our business.
These may include:
- Shopify and Shopify-related payment providers;
- Payment processors;
- Shipping carriers, including USPS, UPS, FedEx, or similar carriers;
- Shopify Shipping and related shipping service providers;
- Email marketing and abandoned cart service providers;
- SMS, WhatsApp, messaging, or customer communication providers;
- Analytics and advertising platforms, including Google, Meta/Facebook, and TikTok;
- Review platforms, including Judge.me Reviews;
- Affiliate and referral platforms, including UpPromote Affiliate;
- Loyalty or rewards platforms, including Smile.io;
- Reorder reminder tools, including Buy Again & Reorder Reminders;
- Product search, bundling, order limit, and order management apps;
- Marketplace and fulfillment integrations, including Marketplace Connect, Amazon MCF, and Buy with Prime;
- Knowledge base or customer support tools;
- Website hosting and technical service providers;
- Fraud prevention and security providers;
- Accounting, tax, legal, or compliance service providers;
- Government authorities when required by law.
We do not sell personal information for money. However, some privacy laws may define certain advertising, analytics, retargeting, or pixel-based data sharing as a “sale,” “sharing,” or “targeted advertising.” Please see the “Your Privacy Choices” and “California Privacy Rights” sections below for more information.
7. Shopify and Third-Party Apps
Our online store is powered by Shopify. Shopify and Shopify-related services may collect and process personal information as part of the checkout, payment, fraud prevention, order management, analytics, customer privacy, and store operation process.
We also use third-party Shopify apps and integrations that may process certain order, customer, product, cart, review, affiliate, loyalty, messaging, marketplace, or fulfillment information as needed to provide their services.
These apps may include, but are not limited to:
- UpPromote Affiliate;
- TrioM: Order Merger;
- Search & Discovery;
- Bundler;
- Minmaxify Order Limits;
- Buy Again & Reorder Reminders;
- Judge.me Reviews;
- Marketplace Connect;
- Amazon MCF and Buy with Prime;
- Knowledge Base;
- Shopify Flow;
- Messaging;
- Smile.io;
- Translate & Adapt.
These providers are expected to use information only as necessary to provide their services to our store, subject to their own privacy policies and applicable law.
8. Product Resources, SDS, and Technical Information
Bionbox may provide access to product resources, Safety Data Sheets, ingredient information, dilution guides, technical data sheets, and other product-related materials.
Some resources may be publicly available, while others may be accessible through specific links or resource pages. If you contact us to request product, safety, or technical information, we may collect and use your contact information to respond to your request.
9. Reviews, Testimonials, and User Content
If you submit a product review, testimonial, photo, video, comment, or other content, we may display that content on our website, store, marketing materials, social media, or related promotional channels.
By submitting a review or testimonial, you authorize Bionbox to use the content you provide, including your name or display name, unless you request otherwise or applicable law provides different rights.
Do not submit private, sensitive, or confidential information in public reviews.
10. Affiliate, Referral, Discount, and Loyalty Programs
If you use an affiliate link, referral code, discount code, loyalty program, reward program, or promotional offer, we and our service providers may collect information related to that interaction.
This may include:
- Referral source;
- Affiliate code;
- Discount code;
- Order information;
- Customer email;
- Purchase amount;
- Reward activity;
- Attribution data;
- Commission-related data.
This information may be used to administer promotions, calculate rewards or commissions, prevent abuse, and analyze marketing performance.
11. Advertising and Analytics
We may use Google Analytics, Google Ads, Meta/Facebook Pixel, TikTok Pixel, retargeting tools, and similar technologies to understand website traffic, measure advertising performance, improve our store, and show relevant ads.
These tools may collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted advertising.
You can manage certain advertising preferences through your browser settings, platform settings, or available industry opt-out tools. You may also contact us at contact@bionbox.com to request assistance with privacy choices related to our store.
12. Your Privacy Choices
Depending on where you live, you may have rights regarding your personal information.
These rights may include the right to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain personal information;
- Opt out of marketing emails;
- Opt out of certain targeted advertising, sale, or sharing of personal information;
- Request information about how we collect, use, and disclose personal information;
- Limit certain uses of sensitive personal information, if applicable;
- Appeal a decision regarding a privacy request, where required by law.
To exercise privacy rights, contact us at:
Please include your name, email address, and a description of your request. We may need to verify your identity before processing certain requests.
13. Do Not Sell or Share My Personal Information
Bionbox does not sell personal information for money.
However, because we may use advertising, analytics, retargeting, pixels, and similar technologies, some U.S. state privacy laws may consider certain disclosures to advertising or analytics partners to be a “sale,” “sharing,” or “targeted advertising.”
You may opt out of certain data sharing for targeted advertising or similar purposes by using our “Do Not Sell or Share My Personal Information” link, when available, or by contacting us at:
If you use a browser or device-based opt-out signal recognized by applicable law, we will process it as required by law.
14. California Privacy Rights
This section applies to California residents, to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Bionbox.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and online identifiers;
- Commercial information, such as products purchased, order history, cart activity, payment status, and customer service interactions;
- Internet or electronic network activity information, such as browsing behavior, product views, interactions with ads, cookies, pixels, and website usage;
- Geolocation information, such as approximate location based on IP address;
- Inferences, such as product interests, marketing preferences, or customer segments;
- Professional or business-related information, such as company name, if voluntarily provided.
We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.
Sources of Personal Information
We may collect information from:
- You directly;
- Your device or browser;
- Shopify;
- Payment processors;
- Shipping providers;
- Marketing, advertising, analytics, review, affiliate, loyalty, and fulfillment service providers.
Purposes for Collection
We may collect and use personal information for:
- Order processing;
- Payment processing;
- Shipping and fulfillment;
- Customer support;
- Marketing and advertising;
- Analytics;
- Fraud prevention;
- Business operations;
- Legal and tax compliance;
- Product improvement;
- Affiliate, referral, loyalty, review, and reorder programs.
Disclosure of Personal Information
We may disclose personal information to service providers and business partners, including:
- Shopify;
- Payment processors;
- Shipping carriers;
- Advertising and analytics platforms;
- Email and messaging providers;
- Review platforms;
- Affiliate and loyalty platforms;
- Marketplace and fulfillment providers;
- Technical and hosting providers;
- Professional advisors;
- Government authorities when required by law.
Sale or Sharing of Personal Information
We do not sell personal information for money. However, we may share certain information with advertising and analytics partners in a way that may be considered “sharing” or “sale” under California law.
California residents may opt out of such sharing by using our “Do Not Sell or Share My Personal Information” link or by contacting us at contact@bionbox.com.
California Consumer Rights
California residents may have the right to:
- Know what personal information we collect, use, disclose, sell, or share;
- Request access to personal information;
- Request deletion of personal information;
- Request correction of inaccurate personal information;
- Opt out of sale or sharing of personal information;
- Limit certain uses of sensitive personal information, if applicable;
- Not be discriminated against for exercising privacy rights.
To submit a California privacy request, contact:
We may need to verify your identity before completing your request.
15. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, business operations, marketing, legal compliance, tax and accounting obligations, dispute resolution, and enforcement of our agreements.
Retention periods may vary depending on the type of information, the reason it was collected, legal requirements, and business needs.
When information is no longer needed, we may delete, de-identify, or securely retain it as required or permitted by law.
16. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
Our store uses HTTPS, and payments are processed through Shopify and related payment providers. Access to order information is limited to the business owner and authorized service providers as needed to operate the business.
However, no website, platform, transmission, or storage system is completely secure. We cannot guarantee absolute security of personal information.
17. Children’s Privacy
Bionbox does not knowingly sell products to children or knowingly collect personal information from children under 13 years old.
Our website and products are intended for adults, consumers, cleaning businesses, and professional users.
If you believe a child has provided personal information to us, please contact us at contact@bionbox.com so we can take appropriate action.
18. International Users
Bionbox primarily sells within the United States. If you access our website from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.
By using our website or providing information to us, you consent to the transfer, processing, and storage of information in the United States.
19. Third-Party Links
Our website, store, emails, resources, or product pages may contain links to third-party websites, platforms, payment providers, shipping providers, social media pages, marketplaces, or other external services.
Bionbox is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website or store after changes are posted means you accept the updated Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy or want to exercise a privacy right, contact us at:
Bionbox LLC
1529 E Spruce St, Suite 3
Olathe, KS 66061
United States
Email: contact@bionbox.com
Website: www.bionbox.com
Last Updated: May 8, 2026
